Shipping policy

# Shipping Policy ## Processing Time All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may take an additional 1-2 business days. ## Shipping Times - Standard Shipping: 7-14 business days - Express Shipping: 3-7 business days (where available) Shipping times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances. ## Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping promotions will be displayed on our website when available. ## Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website. ## International Orders For international orders, please note that the recipient is responsible for all customs duties, import taxes, and fees imposed by their country. These charges are not included in the price of the item or shipping cost. ## Lost or Delayed Packages If your package appears to be lost or significantly delayed, please contact us at normisshop@gmail.com within 21 days of your expected delivery date and we will investigate the matter. ## Damaged Packages If your order arrives damaged, please take photographs and contact us at normisshop@gmail.com within 7 days of delivery. Last updated: July 2025