Refund policy

# Refund Policy We want you to be completely satisfied with your purchase. If you are not, we are here to help. ## Returns You have 30 days from the date of delivery to return an item. To be eligible for a return, items must be: - Unworn and unwashed - In their original condition with all tags attached - In their original packaging ## How to Return To initiate a return, please contact us at normisshop@gmail.com with your order number and reason for return. We will provide you with return instructions. ## Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. ## Exchanges If you need a different size or colour, please contact us at normisshop@gmail.com and we will do our best to accommodate you. ## Sale Items Sale items are final sale and non-refundable unless they arrive damaged or defective. ## Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at normisshop@gmail.com with photos of the damage and we will resolve the issue promptly. Last updated: July 2025